Public transport service-quality elements based on real-time operational tactics

Public transport service-quality elements based on real-time operational tactics Public transport (PT) real-time control actions, such as daily implementation of operational tactics, play a vital role in service reliability because of allowing for improvement of the quality of service perceived by passengers. Applying appropriate tactics leads to increased service reliability, reduced passenger waiting time, prevention of missed transfers and curtail passenger frustrations. To date, various studies have investigated the efficiency of using real time tactics and its effects on PT system performance. Yet, passenger perception related to various operational tactics remains one of the most poorly understood aspects of PT operations. The purpose of this study is to cultivate an understanding of what constitutes PT service quality (SQ) at the operational level, using real time operational tactics based on user-centric performance measures. SQ as a measure of serviceability in a PT system has been evaluated in relation to four definitive factors: performance, information, operational tactics, and travel time. A conjoint analysis combined with cluster analysis is developed to capture the most important factors in evaluating the SQ process. Two case studies, each from a different country, have been selected. One is at a major terminal in Auckland, New Zealand, and the other in Lyon, France. The findings show which attributes are important in assessing SQ and how they vary in importance in different case studies. Transportation Springer Journals

Public transport service-quality elements based on real-time operational tactics

Loading next page...
Springer US
Copyright © 2016 by Springer Science+Business Media New York
Economics; Regional/Spatial Science; Economic Geography; Engineering Economics, Organization, Logistics, Marketing; Innovation/Technology Management
Publisher site
See Article on Publisher Site


You’re reading a free preview. Subscribe to read the entire article.

DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 12 million articles from more than
10,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Unlimited reading

Read as many articles as you need. Full articles with original layout, charts and figures. Read online, from anywhere.

Stay up to date

Keep up with your field with Personalized Recommendations and Follow Journals to get automatic updates.

Organize your research

It’s easy to organize your research with our built-in tools.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

Monthly Plan

  • Read unlimited articles
  • Personalized recommendations
  • No expiration
  • Print 20 pages per month
  • 20% off on PDF purchases
  • Organize your research
  • Get updates on your journals and topic searches


Start Free Trial

14-day Free Trial

Best Deal — 39% off

Annual Plan

  • All the features of the Professional Plan, but for 39% off!
  • Billed annually
  • No expiration
  • For the normal price of 10 articles elsewhere, you get one full year of unlimited access to articles.



billed annually
Start Free Trial

14-day Free Trial