Psychiatric Quarterly [psaq] ph077-psaq-361309 March 14, 2002 11:5 Style ﬁle version Nov. 19th, 1999
Psychiatric Quarterly, Vol. 73, No. 2, Summer 2002 (
PATIENTS’ SATISFACTION WITH
PSYCHIATRIC TREATMENT: COMPARISON
BETWEEN AN OPEN AND A CLOSED WARD
Matthias J. M
uller, M.D., Ralf Schl
Gisela Kapp-Steen, Benno Schanz, and Otto Benkert, M.D.
The study compared patients’ satisfaction with psychiatric inpatient treatment
between an open and a closed ward. During a six-month period, all voluntarily
participating patients on two wards of a psychiatric University hospital were
investigated anonymously at admission and/or before discharge. A self-rating
questionnaire (SATQ-98) was used to assess satisfaction with several domains
of psychiatric inpatient treatment. In total, 135 questionnaires were received
(retrieval rate 49%). The general level of satisfaction with treatment was
high. General satisfaction, satisfaction with medication, ward equipment,
visiting opportunities, and regulations for going out were signiﬁcantly
lower at discharge on the closed ward. Dissatisfaction with medication was
related to low actual mood, and to low satisfaction with the frequency of
psychotherapeutic interventions, visiting opportunities, and with the treating
Matthias J. M
uller, M.D., and Ralf Schl
osser, M.D., are senior psychiatrists; Gisela
Kapp-Steen and Benno Schanz are Head of Nursing; Professor Otto Benkert, M.D., is
the former director of the Department of Psychiatry, University of Mainz, Germany.
Preliminary results of the present paper were presented at the XI Congress of the
World Psychiatric Association, September 1999, Hamburg, Germany.
Address correspondence to Matthias J. M
uller, M.D., Department of Psychiatry,
University of Mainz, Untere Zahlbacher Straße 8, D-55131 Mainz, Germany; e-mail:
2002 Human Sciences Press, Inc.