Optimal Processes Management for Over-Adjusted Process with Dependent Steps on Bank Industry

Optimal Processes Management for Over-Adjusted Process with Dependent Steps on Bank Industry Process management is important for a company. An over-adjusted process may increase process quality variability, ultimately affecting the quality and cost of service or products. A two special-cause economic over-adjustment model is developed for controlling the service quality variation of the two-step process on a bank industry. The objective is to determine the optimal management policy for the two-step process, which minimizes the service quality variation and total quality control cost. A Markov chain approach is extended to derive the economi c adjustment model of the process, and the optimal management policy is obtained from optimization techniques. Application of the two special-cause over-adjusted model and the optimal management policy on the process management of a bank industry is demonstrated through an example. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

Optimal Processes Management for Over-Adjusted Process with Dependent Steps on Bank Industry

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Publisher
Kluwer Academic Publishers
Copyright
Copyright © 2006 by Springer
Subject
Social Sciences; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-005-3269-5
Publisher site
See Article on Publisher Site

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