On the road to globalization

On the road to globalization The Dutch call center-industry gives a vivid example for a global market which is keen on showing a professional profile. Whether it is call center outsourcing providers, service providers in the fields of marketing, global data collection or telecommunication: As a global competitor, the Dutch call center industry faces the challenge for its call center forces to act as a full-service provider. As an advantage, it is based in close neighbourhood to other international call center sites, right at the borders of Belgium and, further on, Great Britain. Thus, the open-minded workstyle, embedded in the spirit of constant globalization, could also be their future path to success. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png CallCenter INTERNATIONAL Springer Journals

On the road to globalization

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Publisher
Springer Journals
Copyright
Copyright © 2008 by Springer Fachmedien Wiesbaden GmbH
Subject
Economics / Management Science; Economics/Management Science, general
ISSN
1865-9381
D.O.I.
10.1007/BF03252425
Publisher site
See Article on Publisher Site

Abstract

The Dutch call center-industry gives a vivid example for a global market which is keen on showing a professional profile. Whether it is call center outsourcing providers, service providers in the fields of marketing, global data collection or telecommunication: As a global competitor, the Dutch call center industry faces the challenge for its call center forces to act as a full-service provider. As an advantage, it is based in close neighbourhood to other international call center sites, right at the borders of Belgium and, further on, Great Britain. Thus, the open-minded workstyle, embedded in the spirit of constant globalization, could also be their future path to success.

Journal

CallCenter INTERNATIONALSpringer Journals

Published: May 25, 2012

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