M regression approach for satisfaction of municipality services: the case of Eskisehir

M regression approach for satisfaction of municipality services: the case of Eskisehir Studies on increasing the effectiveness of municipality services will be carried out only by measuring and increasing the public’s satisfaction with the services. Such studies are considered as feedback for increasing the quality of municipality services and maintaining the productivity of these services. In recent years, thanks to the services provided in line with the understanding of social municipality services, Eskisehir, which has become one of the most popular cities in Turkey, set an example for the municipalities of other cities. The purpose of the present study was to determine the factors influencing the degree of public satisfaction with the services provided by the Metropolitan Municipality of Eskisehir and to establish a mathematical model determining the public’s level of overall satisfaction with the services. In the study, first, the attitudes of the public in Eskisehir towards the services of the Metropolitan Municipality of Eskisehir were examined via factor analysis. As a result of the analysis, the factor scores regarding the factors obtained from the public’s satisfaction with the municipality services were considered as independent variables, and a mathematical model determining the public’s level of overall satisfaction with the services was created. Because, while creating this model, outliers were found in y direction within the data set, M regression analysis, resistant to such outliers, was applied. With the help of the mathematical model established as a result of the study, it was possible to determine all the factors influencing the public’s overall satisfaction with the municipality services and to find out how influential these factors were on the degree of their satisfaction with such municipality services as the transportation and traffic regulations, cultural and art activities, environmental cleaning and planning and arrangement of parks/gardens and sports areas. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

M regression approach for satisfaction of municipality services: the case of Eskisehir

Loading next page...
 
/lp/springer_journal/m-regression-approach-for-satisfaction-of-municipality-services-the-Rcfl4IjCef
Publisher
Springer Journals
Copyright
Copyright © 2011 by Springer Science+Business Media B.V.
Subject
Social Sciences, general; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-011-9616-9
Publisher site
See Article on Publisher Site

Abstract

Studies on increasing the effectiveness of municipality services will be carried out only by measuring and increasing the public’s satisfaction with the services. Such studies are considered as feedback for increasing the quality of municipality services and maintaining the productivity of these services. In recent years, thanks to the services provided in line with the understanding of social municipality services, Eskisehir, which has become one of the most popular cities in Turkey, set an example for the municipalities of other cities. The purpose of the present study was to determine the factors influencing the degree of public satisfaction with the services provided by the Metropolitan Municipality of Eskisehir and to establish a mathematical model determining the public’s level of overall satisfaction with the services. In the study, first, the attitudes of the public in Eskisehir towards the services of the Metropolitan Municipality of Eskisehir were examined via factor analysis. As a result of the analysis, the factor scores regarding the factors obtained from the public’s satisfaction with the municipality services were considered as independent variables, and a mathematical model determining the public’s level of overall satisfaction with the services was created. Because, while creating this model, outliers were found in y direction within the data set, M regression analysis, resistant to such outliers, was applied. With the help of the mathematical model established as a result of the study, it was possible to determine all the factors influencing the public’s overall satisfaction with the municipality services and to find out how influential these factors were on the degree of their satisfaction with such municipality services as the transportation and traffic regulations, cultural and art activities, environmental cleaning and planning and arrangement of parks/gardens and sports areas.

Journal

Quality & QuantitySpringer Journals

Published: Oct 9, 2011

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create lists to
organize your research

Export lists, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off