Ann Oper Res https://doi.org/10.1007/s10479-018-2918-8 S.I.: APPLICATIONS OF OR IN DISASTER RELIEF OPERATIONS Locating an ambulance base by using social media: a case study in Bangkok 1 1 Suriyaphong Nilsang · Chumpol Yuangyai · 2 1 Chen-Yang Cheng · Udom Janjarassuk © Springer Science+Business Media, LLC, part of Springer Nature 2018 Abstract Response time reduction is a fundamental aspect of ambulance location manage- ment. To minimize patient mortality and disability, the response time of emergency medical services is critical. Therefore, real-time management is required to determine the location of an ambulance with a low response time or called or a dynamic allocation system. Dynamic allocation is moving the ambulance bases from low demand areas to high-demand areas that is useful in the operational level. However, the dynamic allocation model for real-time man- agement requires re-allocation of ambulances, resulting in high costs and heavy workloads for the ambulance crews. This paper focuses on a covering model based on social media anal- ysis. The model was used for developing an ambulance reallocation system. In addition to dynamic allocation, the proposed model considers real-time data from a social media appli- cation (Twitter) to minimize the response time and cost during emergencies and disasters.
Annals of Operations Research – Springer Journals
Published: Jun 5, 2018
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