Electron Markets (2017) 27:197–198 DOI 10.1007/s12525-017-0260-7 PREFACE Introduction to the special issue on service-oriented E-business development 1 2 2 1 3 Doug Vogel & Jing Zhao & Zhen Zhu & Xitong Guo & Jianqing Chen Received: 19 May 2017 /Accepted: 22 May 2017 /Published online: 2 June 2017 The Author(s) 2017. This article is an open access publication Introduction to the special issue on service-oriented The purpose of this special issue is to bring together inno- E-business development vative research in the areas of service engineering, operations management and marketing design to develop cumulative We are witnessing a transition from a goods oriented economy knowledge as represented in the three accepted papers. to a services-oriented economy. Service has become increas- ingly prevalent and important for E-business development in & A Computer-based Approach for Analyzing Consumer the world economy, especially for emerging economies. As a Demands in Electronic Word of Mouth (by Yuh-Min firm attempts to move from goods to services, managers Chen, Chung-Yi Lin, Mao-Yuan Pai, Chao-Chun Chen should rethink service-oriented E-business strategies and op- and Shu-Yi Lia) explores consumer opinions as one of erations through transiting to services management for their the most valuable assets that enterprises have
Electronic Markets – Springer Journals
Published: Jun 2, 2017
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