There are many theories about what is Total Quality Management and the scope to implement it. Researchers from several countries agree that the International Quality Awards and Excellence Quality Models are the viable form to achieve, under these criteria, an excellence in quality topics. However, if we analyze carefully the criteria of these awards around the world, we can find likely the most heterogeneous element as a guide and evaluation, depending on the geographical places. But the truth is that quality is a universal concept and the achievement of Total Quality Management needs the criteria and unified elements around the world. The aim of this paper is to find a logical structure to evaluate and apply the Total Quality Management in any company around the world despite cultural and geographical situations. As a result of the research, thirty nine International Quality Awards and Excellence Quality Models were examined through the cluster analysis, carrying out seven dimensions that involve all necessary criteria to achieve and evaluate the Total Quality Management.
Quality & Quantity – Springer Journals
Published: Jan 14, 2011
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