Flying Bodyguards for urgent deliveries

Flying Bodyguards for urgent deliveries Within the framework of the courier, sameday-and emergency logistics, so called “on board couriers” personally accompany urgently required spare parts, valuable goods samples or confidential documents until they reach their destination and to the end of the world if desired by the customer. The requests are coordinated by a “Special Service Desk” which resembles an expert's head office rather than a regular call center. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png CallCenter INTERNATIONAL Springer Journals

Flying Bodyguards for urgent deliveries

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Publisher
Gabler Verlag
Copyright
Copyright © 2008 by Springer Fachmedien Wiesbaden GmbH
Subject
Economics / Management Science; Economics/Management Science, general
ISSN
1865-9381
D.O.I.
10.1007/BF03252234
Publisher site
See Article on Publisher Site

Abstract

Within the framework of the courier, sameday-and emergency logistics, so called “on board couriers” personally accompany urgently required spare parts, valuable goods samples or confidential documents until they reach their destination and to the end of the world if desired by the customer. The requests are coordinated by a “Special Service Desk” which resembles an expert's head office rather than a regular call center.

Journal

CallCenter INTERNATIONALSpringer Journals

Published: May 25, 2012

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