Exploring stakeholder interactions through the lens of complexity theory: lessons from the sugar industry

Exploring stakeholder interactions through the lens of complexity theory: lessons from the sugar... The aim of this study is to identify challenges in multi-stakeholder relationships and to provide recommendations on how to manage complexity within these complex systems. The sugar industry under investigation is composed of diverse stakeholders who pursue various objectives, and complexity arises from these multiple interactions. Complexity theory is used here to analyse stakeholder relationships in a mill area in the sugar industry. The qualitative research approach is used. In-depth, semi-structured interviews are conducted with various stakeholder groups who are able to provide insight into the challenges in the mill area—and how these can be addressed. Thematic analysis is used. An analysis of the interactions reveals that stakeholders face overlapping problems, increasing demands, and an uncertain future. Relationships are characterised by a lack of trust and transparency, and are further strained by organisational structures, control and bureaucracy. The study highlights a dire need for cooperation and for a collectivist culture to achieve a competitive edge. It reveals that stakeholder interaction contributes to systemic awareness, shared strategy and expertise, collective learning, and system-wide goals which in turn impacts positively on performance. Important factors which are found to influence stakeholder interaction include the capacity for change, information, transparency, distributed leadership, flexible organisational structures, and the capacity of stakeholders to contribute. This study provides a significant contribution by presenting conceptual models to better understand multi-stakeholder scenarios. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

Exploring stakeholder interactions through the lens of complexity theory: lessons from the sugar industry

Loading next page...
Springer Netherlands
Copyright © 2014 by Springer Science+Business Media Dordrecht
Social Sciences, general; Methodology of the Social Sciences; Social Sciences, general
Publisher site
See Article on Publisher Site


You’re reading a free preview. Subscribe to read the entire article.

DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 12 million articles from more than
10,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Unlimited reading

Read as many articles as you need. Full articles with original layout, charts and figures. Read online, from anywhere.

Stay up to date

Keep up with your field with Personalized Recommendations and Follow Journals to get automatic updates.

Organize your research

It’s easy to organize your research with our built-in tools.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

Monthly Plan

  • Read unlimited articles
  • Personalized recommendations
  • No expiration
  • Print 20 pages per month
  • 20% off on PDF purchases
  • Organize your research
  • Get updates on your journals and topic searches


Start Free Trial

14-day Free Trial

Best Deal — 39% off

Annual Plan

  • All the features of the Professional Plan, but for 39% off!
  • Billed annually
  • No expiration
  • For the normal price of 10 articles elsewhere, you get one full year of unlimited access to articles.



billed annually
Start Free Trial

14-day Free Trial