Psychiatric Quarterly, Vol. 75, No. 4, Winter 2004 (
ENHANCING PATIENT SATISFACTION AND
INCREASING TREATMENT COMPLIANCE:
PATIENT EDUCATION AS A FUNDAMENTAL
COMPONENT OF PTSD TREATMENT
Matt J. Gray, Ph.D., Jon D. Elhai, Ph.D.,
and B. Christopher Frueh, Ph.D.
Posttraumatic Stress Disorder (PTSD) is the modal mental health problem af-
ﬂicting combat veterans. In addition to the signiﬁcant distress resulting from
the disorder itself, PTSD has been associated with signiﬁcant medical comor-
bidity and increased utilization of medical services. Interventions have histor-
ically focused on targeting symptoms directly, with comparatively little atten-
tion to systematically educating patients about the etiology and maintenance
of the disorder and associated features and treatment issues. This descrip-
tive study summarizes an eight-week PTSD patient education and orienta-
tion group. Seventeen patients admitted consecutively to the PTSD Clinic at a
large VA hospital completed surveys of patient satisfaction with services and
motivation to comply with treatment regimens upon completion of the group.
Matt J. Gray, Ph.D., is afﬁliated with Department of Psychology, University of Wyoming,
Jon D. Elhai, Ph.D., is afﬁliated with Department of Psychology, University of South
Dakota, Vermillion, SD.
Christopher Frueh, Ph.D., is afﬁliated with Department of Psychiatry and Behav-
ioral Sciences, Charleston Veterans Affairs Medical Center/Medical University of South
Carolina, Charleston, SC.
Address correspondence to Matt J. Gray, Ph.D., Department of Psychology, P.O. Box
3415, Laramie, WY 82071-3415; e-mail: firstname.lastname@example.org.
2004 Springer Science+Business Media, Inc.