Psychiatric Quarterly, Vol. 76, No. 1, Spring 2005 (
ENGAGING PATIENTS AND FAMILY
MEMBERS IN PATIENT SAFETY—THE
EXPERIENCE OF THE NEW YORK CITY
HEALTH AND HOSPITALS CORPORATION
Joyce B. Wale, A.C.S.W., and Robert R. Moon, C.S.W.
As one of its strategies to improve care, the New York City Health and Hospitals
Corporation (HHC) has launched a number of initiatives to increase patient and
family member involvement in the delivery of mental health services, includ-
ing the hiring of peer counselors and the use of parent advocates. The effort to
orient mental health services toward a more rehabilitative and recovery model
has resulted in a signiﬁcant change in the clinical culture. The article outlines
patient and family member initiatives undertaken by the Corporation and of-
fers some preliminary results that show the strong bond between increased
patient and family member involvement and patient safety.
KEY WORDS: patient; families; patient safety; empowerment.
Joyce B. Wale, A.C.S.W., Senior Assistant Vice President, New York City Health and
Hospitals Corporation, Ofﬁce of Behavioral Health.
Robert R. Moon, C.S.W., Senior Director, New York City Health and Hospitals Corpo-
ration, Ofﬁce of Behavioral Health.
Address correspondence to Joyce B. Wale, A.C.S.W., is Senior Assistant Vice President,
New York City Health and Hospitals Corporation, Ofﬁce of Behavioral Health, 125 Worth
Street, Room 423, New York, NY 10013; e-mail: firstname.lastname@example.org.
2005 Springer Science+Business Media, Inc.