Employee-relationships and retention
If a couple is found in the call center, they usually spend shifts together. If the relationship ends, then they would like to avoid that at any rate. Therefore, relationships that cool off are a challenge for personnel planners... and not only for the couples involved.
http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.pngCallCenter INTERNATIONALSpringer Journalshttp://www.deepdyve.com/lp/springer-journals/employee-relationships-and-retention-BLbPhSfN8W