Emotions and Pan-Asian Organizing in the U.S. Southwest: Analyzing Interview Discourses via Sentiment Analysis

Emotions and Pan-Asian Organizing in the U.S. Southwest: Analyzing Interview Discourses via... Emotion is recognized as essential in human service work. Despite a recent surge of research on emotions in organizations in the past 20 years, communication scholars, however, have paid inadequate attention to workplace emotions. Yet, one key to promoting sustainable identity-based organizing lies in crafting alignments among identity, emotion, and action. This gap motivates the current study to examine emotions across organizational positions within a pan-Asian nonprofit organization serving underserved Asians and Asian Americans. Specifically, this study mapped via sentiment analysis eight primary emotions identified by the National Research Council of Canada across three organizational positions (i.e., staff, volunteering members, and clients). The statistical analysis identified trust as the most prevalent emotion. Moreover, fear and sadness were identified as affected by organizational positions. These results demonstrate the usefulness, importance, and necessity of examining emotions in the context of identity-based organizing. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Springer Journals

Emotions and Pan-Asian Organizing in the U.S. Southwest: Analyzing Interview Discourses via Sentiment Analysis

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Publisher
Springer US
Copyright
Copyright © 2017 by International Society for Third-Sector Research and The Johns Hopkins University
Subject
Social Sciences; Social Sciences, general; Political Science; Social Policy
ISSN
0957-8765
eISSN
1573-7888
D.O.I.
10.1007/s11266-017-9916-3
Publisher site
See Article on Publisher Site

Abstract

Emotion is recognized as essential in human service work. Despite a recent surge of research on emotions in organizations in the past 20 years, communication scholars, however, have paid inadequate attention to workplace emotions. Yet, one key to promoting sustainable identity-based organizing lies in crafting alignments among identity, emotion, and action. This gap motivates the current study to examine emotions across organizational positions within a pan-Asian nonprofit organization serving underserved Asians and Asian Americans. Specifically, this study mapped via sentiment analysis eight primary emotions identified by the National Research Council of Canada across three organizational positions (i.e., staff, volunteering members, and clients). The statistical analysis identified trust as the most prevalent emotion. Moreover, fear and sadness were identified as affected by organizational positions. These results demonstrate the usefulness, importance, and necessity of examining emotions in the context of identity-based organizing.

Journal

VOLUNTAS: International Journal of Voluntary and Nonprofit OrganizationsSpringer Journals

Published: Nov 10, 2017

References

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