The similarities between manufacturing and the service industry are analyzed in this research. Student information desk (SID) in the University of Exeter is used as the case study in this research to explore the application of manufacturing technology in service system. The manufacturing technology Just-In-Time (JIT) is applied in this research to improve the efficiency of SID. The results of solution are examined using computer simulation software BWitness.^ Different simulation models are built to examine the results of the two improvement solutions by applying manufacturing technology JIT. The result indicates that manufacturing technology JIT performs well in the service system when compared to the traditional service management improvement solution. . . . Keywords Service Just-In-Time Simulation SID 1 Introduction international student support. The service industry has a lot of similarities with manufacture. Liu et al.  claim that the In September 1998, the UK government stopped paying fees service organizations should treat themselves as manufacture for university students . Thenumberofstudents inuniver- functions. To explore the service management improvement, sity doubled in 1979 and 1955 and the education fees increased some manufacturing technology will be applied. dramatically, so the government can no longer afford the edu- Manufacturing technology such as
Personal and Ubiquitous Computing – Springer Journals
Published: Jun 2, 2018
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