Data Work: How Energy Advisors and Clients Make IoT Data Accountable

Data Work: How Energy Advisors and Clients Make IoT Data Accountable We present fieldwork findings from the deployment of an interactive sensing system that supports the work of energy advisors who give face-to-face advice to low-income households in the UK. We focus on how the system and the data it produced are articulated in the interactions between professional energy advisors and their clients, and how they collaboratively anticipate, rehearse, and perform data work. In addition to documenting how the system was appropriated in advisory work, we elaborate the ‘overhead cost’ of building collaborative action into connected devices and sensing systems, and the commensurate need to support discrete workflows and accountability systems to enable the methodical incorporation of the IoT into collaborative action. We contribute an elaboration of the social, collaborative methods of data work relevant to those who seek to design and study collaborative IoT systems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Computer Supported Cooperative Work (CSCW) Springer Journals

Data Work: How Energy Advisors and Clients Make IoT Data Accountable

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Publisher
Springer Netherlands
Copyright
Copyright © 2017 by The Author(s)
Subject
Computer Science; Computer Science, general; User Interfaces and Human Computer Interaction; Psychology, general; Social Sciences, general
ISSN
0925-9724
eISSN
1573-7551
D.O.I.
10.1007/s10606-017-9293-x
Publisher site
See Article on Publisher Site

Abstract

We present fieldwork findings from the deployment of an interactive sensing system that supports the work of energy advisors who give face-to-face advice to low-income households in the UK. We focus on how the system and the data it produced are articulated in the interactions between professional energy advisors and their clients, and how they collaboratively anticipate, rehearse, and perform data work. In addition to documenting how the system was appropriated in advisory work, we elaborate the ‘overhead cost’ of building collaborative action into connected devices and sensing systems, and the commensurate need to support discrete workflows and accountability systems to enable the methodical incorporation of the IoT into collaborative action. We contribute an elaboration of the social, collaborative methods of data work relevant to those who seek to design and study collaborative IoT systems.

Journal

Computer Supported Cooperative Work (CSCW)Springer Journals

Published: Jun 23, 2017

References

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