Psychiatric Quarterly, Vol. 75, No. 4, Winter 2004 (
CHANGES IN SATISFACTION WITH
MENTAL HEALTH SERVICES AMONG
BLACKS, WHITES, AND HISPANICS IN THE
DEPARTMENT OF VETERANS AFFAIRS
Greg A. Greenberg, Ph.D., and Robert A. Rosenheck, M.D.
This paper presents an analysis of changes in satisfaction of minorities with
inpatient mental health services provided by the Veterans Health Administra-
tion (VHA) during a period of major system change (1995–2001). Post discharge
data from 16,223 veterans who received inpatient VHA mental health services
at 87 medical centers during this period was examined using hierarchical linear
models. Blacks were found to have higher satisfaction levels on most measures
over the period of study while the satisfaction of whites and Hispanics were
not signiﬁcantly different. There was little change over the study period in
the relative satisfaction of minorities and whites. Changes in patterns of VHA
Greg A. Greenberg, Ph.D., is Project Director at Northeast Program Evaluation Center,
VAMC West Haven, CT, and is Research Associate at Yale University Department of
Psychiatry, New Haven, CT.
Robert A. Rosenheck, M.D., is Director, Northeast Program Evaluation Center, 950
Campbell Avenue, and is Professor at Yale University Department of Psychiatry
and School of Epidemiology and Public Health, New Haven, CT; e-mail: rosenheck@
Address correspondence to Greg A. Greenberg, Ph.D., Northeast Program Evalua-
tion Center, 950 Campbell Avenue, VAMC West Haven, CT 06511; e-mail: greenberg@
2004 Springer Science+Business Media, Inc.