The extent to which employees are satisfied with what they are responsible for may directly influence the level of customer satisfaction with their services and products. The European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management and organizational culture. The main purpose of the study is to determine the relationship between excellence model and job satisfaction. In order to achieve this goal, a survey that contains Job Descriptive Index and EFQM Criteria are applied to Turkish Quality Awards winners’ employees. Canonical correlation analysis is applied to the data set and the results show that the relationship between job satisfaction and EFQM Excellence Model was significant. According to the findings leadership, partnerships and resources, processes, policy and strategy, people development and involvement, supervision, results, promotion and coworkers are the determinants of the job satisfaction and EFQM Excellence Model. Results support previous research that advocate the vital role of the supervision and leadership. The strong relationship between job satisfaction and excellence model shows that organizations that implement business excellence models should praise job satisfaction which has a supporting role for the successful implementation.
Quality & Quantity – Springer Journals
Published: Aug 30, 2009
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