A webometric approach to policy analysis and management using exponential random graph models

A webometric approach to policy analysis and management using exponential random graph models Many studies have examined citizen participation in policymaking and its delivery mechanisms through social media tools such as Facebook, Twitter, and YouTube, but few have explored empirical strategies to investigate the nature of online citizen participation in the field of policy analysis and management. The webometric approach is a quantitative tool for capturing network-based intercommunication derived from the Web 2.0 sphere as user-generated content by using diverse methods in informetrics. By applying this approach to examine citizen participation on social media, this study introduces an empirical strategy for collecting data on social media tools used by governments and identifies patterns of citizens’ e-participation and relationships between citizens, governments, and various organizations involved in policymaking processes through social media. The results based on the 311 service platforms of New York City and San Francisco suggest that the webometric approach can not only extract government agencies’ communication behaviors toward others on social media but also capture the overall network structure, the pattern of interactions between participants, and network properties of participants. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

A webometric approach to policy analysis and management using exponential random graph models

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Publisher
Springer Netherlands
Copyright
Copyright © 2014 by Springer Science+Business Media Dordrecht
Subject
Social Sciences, general; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-014-0010-2
Publisher site
See Article on Publisher Site

Abstract

Many studies have examined citizen participation in policymaking and its delivery mechanisms through social media tools such as Facebook, Twitter, and YouTube, but few have explored empirical strategies to investigate the nature of online citizen participation in the field of policy analysis and management. The webometric approach is a quantitative tool for capturing network-based intercommunication derived from the Web 2.0 sphere as user-generated content by using diverse methods in informetrics. By applying this approach to examine citizen participation on social media, this study introduces an empirical strategy for collecting data on social media tools used by governments and identifies patterns of citizens’ e-participation and relationships between citizens, governments, and various organizations involved in policymaking processes through social media. The results based on the 311 service platforms of New York City and San Francisco suggest that the webometric approach can not only extract government agencies’ communication behaviors toward others on social media but also capture the overall network structure, the pattern of interactions between participants, and network properties of participants.

Journal

Quality & QuantitySpringer Journals

Published: Mar 9, 2014

References

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