A Quality Information Benchmarking Methodology: A US Banking Industry Empirical Study

A Quality Information Benchmarking Methodology: A US Banking Industry Empirical Study Information is itself a product that customers and staff in any organization consume. Like any product the quality of information can be measured and compared in most industries. This paper presents an application of an information quality measuring methodology adapted and applied for the first time in the US banking industry. An empirical study is used to attest to the informational efficacy of the methodology. Results of the study reveal that the proposed methodology can be used to identify quality differences between differing banking institutions and differing dimensions of information quality as well as a quality benchmarking procedure. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

A Quality Information Benchmarking Methodology: A US Banking Industry Empirical Study

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Publisher
Kluwer Academic Publishers
Copyright
Copyright © 2006 by Springer
Subject
Social Sciences; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-005-8084-5
Publisher site
See Article on Publisher Site

Abstract

Information is itself a product that customers and staff in any organization consume. Like any product the quality of information can be measured and compared in most industries. This paper presents an application of an information quality measuring methodology adapted and applied for the first time in the US banking industry. An empirical study is used to attest to the informational efficacy of the methodology. Results of the study reveal that the proposed methodology can be used to identify quality differences between differing banking institutions and differing dimensions of information quality as well as a quality benchmarking procedure.

Journal

Quality & QuantitySpringer Journals

Published: May 30, 2005

References

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