A performance matrix for strategies to improve satisfaction among faculty members in higher education

A performance matrix for strategies to improve satisfaction among faculty members in higher... Most studies of higher education focus on students as ‘customers’, and these studies tend to evaluate educational services on the basis of the satisfaction of these customers. This approach often neglects the question of the satisfaction (or dissatisfaction) of faculty members. The study designs a questionnaire for higher-education faculty members on the basis of the literature on this subject and discussion with scholars. Surveys of importance and satisfaction are then undertaken among Taiwanese faculty members with respect to various items. Each item is then placed on was modified a performance control matrix to determine an appropriate improvement strategy. Items that are found to be outside the range of an appropriate performance zone (APZ) are identified as objectives for improvement. The quality loss function (QLF) is then adopted to calculate an area of improvement objectives. A large QLF value indicates that faculty members satisfaction needs to be improved in these items. The results of this investigation demonstrate that retirement arrangements, job security, salaries, and fair promotion systems need to be improved. The resources of higher-education institutions must be invested appropriately to avoid waste and to enhance satisfaction among faculty members. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

A performance matrix for strategies to improve satisfaction among faculty members in higher education

Loading next page...
 
/lp/springer_journal/a-performance-matrix-for-strategies-to-improve-satisfaction-among-JWLAmSGUbu
Publisher
Springer Netherlands
Copyright
Copyright © 2009 by Springer Science+Business Media B.V.
Subject
Social Sciences; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-009-9291-2
Publisher site
See Article on Publisher Site

Abstract

Most studies of higher education focus on students as ‘customers’, and these studies tend to evaluate educational services on the basis of the satisfaction of these customers. This approach often neglects the question of the satisfaction (or dissatisfaction) of faculty members. The study designs a questionnaire for higher-education faculty members on the basis of the literature on this subject and discussion with scholars. Surveys of importance and satisfaction are then undertaken among Taiwanese faculty members with respect to various items. Each item is then placed on was modified a performance control matrix to determine an appropriate improvement strategy. Items that are found to be outside the range of an appropriate performance zone (APZ) are identified as objectives for improvement. The quality loss function (QLF) is then adopted to calculate an area of improvement objectives. A large QLF value indicates that faculty members satisfaction needs to be improved in these items. The results of this investigation demonstrate that retirement arrangements, job security, salaries, and fair promotion systems need to be improved. The resources of higher-education institutions must be invested appropriately to avoid waste and to enhance satisfaction among faculty members.

Journal

Quality & QuantitySpringer Journals

Published: Dec 24, 2009

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 12 million articles from more than
10,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Unlimited reading

Read as many articles as you need. Full articles with original layout, charts and figures. Read online, from anywhere.

Stay up to date

Keep up with your field with Personalized Recommendations and Follow Journals to get automatic updates.

Organize your research

It’s easy to organize your research with our built-in tools.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve Freelancer

DeepDyve Pro

Price
FREE
$49/month

$360/year
Save searches from Google Scholar, PubMed
Create lists to organize your research
Export lists, citations
Read DeepDyve articles
Abstract access only
Unlimited access to over
18 million full-text articles
Print
20 pages/month
PDF Discount
20% off