Serv Bus https://doi.org/10.1007/s11628-018-0377-6 EM PI RICAL A RTICLE A network text analysis of published papers in service business, 2007–2017: research trends in the service sector 1 2 Sang M. Lee Jin Sung Rha Received: 14 March 2018 / Accepted: 24 May 2018 Springer-Verlag GmbH Germany, part of Springer Nature 2018 Abstract The service sector has become the most important part of the global economy. Thus, Service Business: An International Journal (SB) was launched in 2007 to deliver innovative studies that can provide resonating insights to researchers and practitioners in services. This study analyzed 311 articles published in SB during the past 10? years (2007–2017) by conducting network text analysis (NTA). The published papers’ keywords link relations were analyzed to create network maps of research topics, ranging from traditional to emerging ideas of researchers. Inﬂuential research topics and their clusters were identiﬁed using centrality and community analyses. Research trends were identiﬁed for the ﬁrst 5 years (Volume 1–5) and later years (Volume 6–11) separately through NTA. The results reveal interesting change in research topics over time. Common keywords of studies published in the ﬁrst 5 years were: Service, Innovation, Customer, Strategy, Tourism, and Quality. The primary frequent keywords of articles
Service Business – Springer Journals
Published: May 30, 2018
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