A fuzzy AHP approach based on the concept of possibility extent

A fuzzy AHP approach based on the concept of possibility extent The main purpose of this paper is to develop a fuzzy AHP method for tackling the uncertainty and imprecision existing in multi-criteria decision process. The proposed method uses fuzzy pair-wise comparison judgments in place of exact numerical values of the comparison ratios. The geometric mean technique is used to integrate all decision-makers’ opinions and construct the fuzzy positive reciprocal matrices. The algebraic operations of triangular fuzzy numbers are utilized to calculate the fuzzy suitability indices of all alternatives. The extent analysis method is used to compute the degree of possibility of priority among fuzzy suitability indices. Besides, two principles are presented to solve the multi-criteria decision problem in a fuzzy decision environment. Principle I provides a partial preorder, and Principle II gives a total preorder on the set of the possible alternatives. Finally, a numerical example of selecting the company with optimal performance in performing customer relationship management is used to demonstrate the decision process of proposed method. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality & Quantity Springer Journals

A fuzzy AHP approach based on the concept of possibility extent

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Publisher
Springer Netherlands
Copyright
Copyright © 2011 by Springer Science+Business Media B.V.
Subject
Social Sciences, general; Methodology of the Social Sciences; Social Sciences, general
ISSN
0033-5177
eISSN
1573-7845
D.O.I.
10.1007/s11135-011-9473-6
Publisher site
See Article on Publisher Site

Abstract

The main purpose of this paper is to develop a fuzzy AHP method for tackling the uncertainty and imprecision existing in multi-criteria decision process. The proposed method uses fuzzy pair-wise comparison judgments in place of exact numerical values of the comparison ratios. The geometric mean technique is used to integrate all decision-makers’ opinions and construct the fuzzy positive reciprocal matrices. The algebraic operations of triangular fuzzy numbers are utilized to calculate the fuzzy suitability indices of all alternatives. The extent analysis method is used to compute the degree of possibility of priority among fuzzy suitability indices. Besides, two principles are presented to solve the multi-criteria decision problem in a fuzzy decision environment. Principle I provides a partial preorder, and Principle II gives a total preorder on the set of the possible alternatives. Finally, a numerical example of selecting the company with optimal performance in performing customer relationship management is used to demonstrate the decision process of proposed method.

Journal

Quality & QuantitySpringer Journals

Published: Mar 12, 2011

References

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