Reengineering the Order Fulfillment Process in Supply Chain Networks

Reengineering the Order Fulfillment Process in Supply Chain Networks An order fulfillment process (OFP) starts with receiving orders from customers and ends with delivering the finished goods. The order fulfillment process is complex because it is composed of several activities, executed by different functional entities, and heavily interdependent among the tasks, resources, and agents involved in the process. A supply chain network (SCN) is a network of autonomous or semi-autonomous business entities involved, through upstream and downstream links, in the different processes and activities that produce goods or services to customers. As manufacturing practice shifts toward the outsourcing paradigm, the OFP is more likely to be executed throughout SCNs. It becomes imperative to integrate the OFP into SCNs to improve the OFP. Generalizing from the variety and complexity of SCNs, this study identifies several main types of SCN structures and addresses OFP issues based on them. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Flexible Services and Manufacturing Journal Springer Journals

Reengineering the Order Fulfillment Process in Supply Chain Networks

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Publisher
Springer Journals
Copyright
Copyright © 1998 by Kluwer Academic Publishers
Subject
Engineering; Manufacturing, Machines, Tools; Operations Management; Operation Research/Decision Theory
ISSN
1936-6582
eISSN
1572-9370
DOI
10.1023/A:1008069816606
Publisher site
See Article on Publisher Site

Abstract

An order fulfillment process (OFP) starts with receiving orders from customers and ends with delivering the finished goods. The order fulfillment process is complex because it is composed of several activities, executed by different functional entities, and heavily interdependent among the tasks, resources, and agents involved in the process. A supply chain network (SCN) is a network of autonomous or semi-autonomous business entities involved, through upstream and downstream links, in the different processes and activities that produce goods or services to customers. As manufacturing practice shifts toward the outsourcing paradigm, the OFP is more likely to be executed throughout SCNs. It becomes imperative to integrate the OFP into SCNs to improve the OFP. Generalizing from the variety and complexity of SCNs, this study identifies several main types of SCN structures and addresses OFP issues based on them.

Journal

Flexible Services and Manufacturing JournalSpringer Journals

Published: Oct 5, 2004

References

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