An order fulfillment process (OFP) starts with receiving orders from customers and ends with delivering the finished goods. The order fulfillment process is complex because it is composed of several activities, executed by different functional entities, and heavily interdependent among the tasks, resources, and agents involved in the process. A supply chain network (SCN) is a network of autonomous or semi-autonomous business entities involved, through upstream and downstream links, in the different processes and activities that produce goods or services to customers. As manufacturing practice shifts toward the outsourcing paradigm, the OFP is more likely to be executed throughout SCNs. It becomes imperative to integrate the OFP into SCNs to improve the OFP. Generalizing from the variety and complexity of SCNs, this study identifies several main types of SCN structures and addresses OFP issues based on them.
Flexible Services and Manufacturing Journal – Springer Journals
Published: Oct 5, 2004
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