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- Publisher
- Springer Journals
- Copyright
- Copyright © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021
- ISSN
- 0928-8910
- eISSN
- 1573-7535
- DOI
- 10.1007/s10515-021-00286-x
- Publisher site
- See Article on Publisher Site
Abstract
Information technology outsourcing (ITO) is a USD multi-trillion industry. There is growing competition among ITO service providers to improve their service deliveries. Natural language processing (NLP) is a technique, which can be leveraged to gain a competitive advantage in the ITO industry. This paper explores the information security implications of using NLP in ITO. First, it explores the use of NLP to enhance information security risk management (ISRM) in ITO. Then, it delves into the information security risks (ISRs) that may arise from the use of NLP in ITO. Finally, it proposes possible ISRM approaches to address those ISRs in ITO from the use of NLP. The study follows a qualitative approach using the case study method. Nine participants from three organisations (an ITO client, service provider and sub-contractor) engaged in an ITO relationship in the ICT industry were interviewed through a semi-structured questionnaire. The research findings were verified through a focus group. Case study scenarios are provided for a clear understanding of the findings. To the best of our knowledge, it is the first study to investigate the information security implications of the use of NLP in ITO.
Journal
Automated Software Engineering – Springer Journals
Published: Jul 16, 2021
Keywords: Information security risk (ISR); Information security risk management (ISRM); Information technology outsourcing (ITO); Natural language processing (NLP)