Benefit System Effects on Employees’ Benefit Knowledge, Use, and Organizational Commitment

Benefit System Effects on Employees’ Benefit Knowledge, Use, and Organizational Commitment We identified four attributes of benefit systems thought to influence employee attitudes and behavior: employee participation, system quality, communication quality, and benefit importance. Survey data from 974 employees of a Fortune 500 energy industry firm supported a partially mediated model in which these benefit system features exerted both indirect and direct effects on benefit knowledge and use, as well as on affective and continuance commitment. However, the findings differed across benefit system features and across types of benefits. Specifically, improving organizational communications about benefits appears more useful than increasing employee participation or improving benefit system service quality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Business and Psychology Springer Journals

Benefit System Effects on Employees’ Benefit Knowledge, Use, and Organizational Commitment

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Publisher
Springer Journals
Copyright
Copyright © 2005 by Springer Science+Business Media, Inc.
Subject
Psychology; Industrial and Organizational Psychology; Community and Environmental Psychology; Personality and Social Psychology; Business and Management, general; Social Sciences, general
ISSN
0889-3268
eISSN
1573-353X
D.O.I.
10.1007/s10869-005-6981-1
Publisher site
See Article on Publisher Site

Abstract

We identified four attributes of benefit systems thought to influence employee attitudes and behavior: employee participation, system quality, communication quality, and benefit importance. Survey data from 974 employees of a Fortune 500 energy industry firm supported a partially mediated model in which these benefit system features exerted both indirect and direct effects on benefit knowledge and use, as well as on affective and continuance commitment. However, the findings differed across benefit system features and across types of benefits. Specifically, improving organizational communications about benefits appears more useful than increasing employee participation or improving benefit system service quality.

Journal

Journal of Business and PsychologySpringer Journals

Published: Jun 29, 2005

References

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