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Disclosing Medical Errors to Patients: It’s Not What You Say, It’s What They Hear



Patients will probably respond more favorably to physicians who apologize and accept responsibility for medical errors than those who do not apologize or give ambiguous responses. Patient perceptions of what is said may be more important than what is actually said. Desire to sue may not be affected despite a full apology and acceptance of responsibility.



Journal of General Internal MedicineSpringer Journals

Published: Sep 1, 2009

DOI: 10.1007/s11606-009-1044-3

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