This article contains the response to the reviews regarding the development and validation of the Intranet Satisfaction Questionnaire (ISQ), which measures user satisfaction with the Intranet. Where appropriate additional data analysis and interpretation is provided, the data show further evidence for the good validity, reliability and sensitivity of this tool. In addition, we provide a short preview of a follow-up publication and show that the ISQ can differentiate effectively between bad and good Intranets.
Interacting with Computers – Oxford University Press
Published: Jul 4, 2013
Keywords: Intranet enterprise portal questionnaire survey measure user satisfaction usability
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