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Information Services & Use 19 (1999) 299â303 IOS Press Johan van Halm P.O. Box 688, NL-3800 AR Amersfoort, The Netherlands 1. Introduction Observations regarding the development of web-based information resources, E-commerce and Portals show that Digital Libraries â in its many appearances â represent an all-embracing concept of information delivery. Digital Libraries bring together the expertise and resources to achieve the ultimate objective of any information activity: serving customers independent of medium, time place and currency in a truly interactive way. E-Commerce (dot.com businesses) and business-to-business communications are entering the information business and jointly â â â â add value (to customers and markets); facilitate innovative power of industry and services, as well as, of science and technology; reduce costs to the customers (the price of contents, transactions and processes); and create new reality or intellectual capital (intelligence about society, politics, business and economics, science and technology, etc.). Intellectual capital can be divided into human capital, e.g., knowledge and skills of staff, and structural capital, which consists of capital in clients (goodwill), capital in innovation and capital in processes and work ï¬ow management. There are many questions unanswered yet regarding the digital library. What will E-Commerce contribute to
Information Services & Use – IOS Press
Published: Jan 1, 1999
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