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Pursuing the promises of social media? Changes in adoption and usage of social media by the top 10 U.S. police departments

Pursuing the promises of social media? Changes in adoption and usage of social media by the top... Recent academic literature highlights the potentialbenefits of social media use by government agencies, such as policedepartments (PDs). This study builds on previous work to explore whether andhow the top 10 U.S. police departments changed their social media usebetween two points in time. To do this, we examine what, if any, changeshave occurred in PDs' use of social media, their use of it for interaction,as well as their use of the platforms for dialogic communication. Ourfindings suggest that there is change, yet the change is slow and not alwaysin the direction of hype. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

Pursuing the promises of social media? Changes in adoption and usage of social media by the top 10 U.S. police departments

Edlins, Mariglynn; Brainard, Lori A.
Information Polity , Volume 21 (2): 18 – Jan 1, 2016
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18 pages

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Publisher
IOS Press
Copyright
Copyright © 2016 IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-160380
Publisher site
See Article on Publisher Site

Abstract

Recent academic literature highlights the potentialbenefits of social media use by government agencies, such as policedepartments (PDs). This study builds on previous work to explore whether andhow the top 10 U.S. police departments changed their social media usebetween two points in time. To do this, we examine what, if any, changeshave occurred in PDs' use of social media, their use of it for interaction,as well as their use of the platforms for dialogic communication. Ourfindings suggest that there is change, yet the change is slow and not alwaysin the direction of hype.

Journal

Information Polity – IOS Press

Published: Jan 1, 2016

References

  • Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies
    Bertot
  • The Impact of Policies on Government Social Media Usage: Issues, Challenges, and Recommendations
    Bertot
  • Engaging the public in open government: The policy and government application of social media technology for government transparency
    Bertot
  • Electronic commons, community policing and communication: On-line police-citizen discussion groups in Washington, DC
    Brainard