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/lp/ios-press/demand-for-online-government-services-case-studies-from-st-petersburg-IJU0d01n6p
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- Publisher
- IOS Press
- Copyright
- Copyright © 2006 by IOS Press, Inc
- ISSN
- 1570-1255
- eISSN
- 1875-8754
- Publisher site
- See Article on Publisher Site
Abstract
This paper describes methods that can be applied to the analysis of demand for e-government services and presents the results of e-government demand study in St. Petersburg. In order to extend the knowledge of public expectations, we considered three groups of e-government stakeholders: civil servants, business, and nonprofit organizations. We further analyzed awareness of available e-government services among representatives of the three groups and their attitudes towards these offerings in St. Petersburg. Obtained results allow to formulate recommendations for further e-government development in St. Petersburg and can be extrapolated to other regions of the Russian Federation.
Journal
Information Polity – IOS Press
Published: Jan 1, 2006