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Crafting or mass-producing decisions: Technology as professional or managerial imperative in public policy implementation

Crafting or mass-producing decisions: Technology as professional or managerial imperative in... Policy implementation is characterized by professional public service workers who make decisions about clients using knowledge and skill-sets acquired through years of training and experience. Their unique position separates them from other workers, provides them with autonomy, and enables them to challenge managerial directives. Information and communications technology is used to tame this power. Whereas public service workers have been criticized for having too much influence, technology may shift decision-making from a professional craft to technology-driven mass-production. This article studies how technology impacts policy implementation in seven sub-stages resulting in alternating professional and managerial imperatives in all sub-stages except for discretionary practices. Whereas managers, public service workers, and clients can appreciate that professional norms are strengthened, and managerial goals achieved, there is a growing concern about the role of technology and its influence on public service workers responsible for policy implementation. The article ends with suggestions for future research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

Crafting or mass-producing decisions: Technology as professional or managerial imperative in public policy implementation

Information Polity , Volume 25 (1): 18 – Mar 23, 2020

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Publisher
IOS Press
Copyright
Copyright © 2020 © 2020 – IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-190163
Publisher site
See Article on Publisher Site

Abstract

Policy implementation is characterized by professional public service workers who make decisions about clients using knowledge and skill-sets acquired through years of training and experience. Their unique position separates them from other workers, provides them with autonomy, and enables them to challenge managerial directives. Information and communications technology is used to tame this power. Whereas public service workers have been criticized for having too much influence, technology may shift decision-making from a professional craft to technology-driven mass-production. This article studies how technology impacts policy implementation in seven sub-stages resulting in alternating professional and managerial imperatives in all sub-stages except for discretionary practices. Whereas managers, public service workers, and clients can appreciate that professional norms are strengthened, and managerial goals achieved, there is a growing concern about the role of technology and its influence on public service workers responsible for policy implementation. The article ends with suggestions for future research.

Journal

Information PolityIOS Press

Published: Mar 23, 2020

References