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Citizen involvement in public sector innovation: Government and citizen perspectives

Citizen involvement in public sector innovation: Government and citizen perspectives Citizen involvement in public sector innovation is ubiquitously called for.However, public administrations are still hesitant to adopt such practices.We identify key issues in citizen involvement from the governmentperspective on the basis of related work and a survey among German localauthorities (n= 358). First, we find that public administrations perceive amismatch between citizens' expertise and the complexity of problems. Second,public administrations are uncertain about citizens' motivation forparticipating in citizensourced innovation. To examine the citizenperspective on these issues, we review literature on citizensourcing andconduct a survey among citizens (n= 128). We find that citizens with relevantexpertise are more motivated to collaborate on complex challenges in theirarea of expertise. While financial rewards generally work as incentives,they are not always necessary due to the variety of motivational factors incitizensourcing. Our study reveals further that the willingness to engage isrelated to the demography of potential participants. The paper concludeswith implications for policy and theory and an outlook on potentiallyfruitful avenues for future research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

Citizen involvement in public sector innovation: Government and citizen perspectives

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Publisher
IOS Press
Copyright
Copyright © 2015 IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-150351
Publisher site
See Article on Publisher Site

Abstract

Citizen involvement in public sector innovation is ubiquitously called for.However, public administrations are still hesitant to adopt such practices.We identify key issues in citizen involvement from the governmentperspective on the basis of related work and a survey among German localauthorities (n= 358). First, we find that public administrations perceive amismatch between citizens' expertise and the complexity of problems. Second,public administrations are uncertain about citizens' motivation forparticipating in citizensourced innovation. To examine the citizenperspective on these issues, we review literature on citizensourcing andconduct a survey among citizens (n= 128). We find that citizens with relevantexpertise are more motivated to collaborate on complex challenges in theirarea of expertise. While financial rewards generally work as incentives,they are not always necessary due to the variety of motivational factors incitizensourcing. Our study reveals further that the willingness to engage isrelated to the demography of potential participants. The paper concludeswith implications for policy and theory and an outlook on potentiallyfruitful avenues for future research.

Journal

Information PolityIOS Press

Published: Jul 6, 2015

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