The Deming framework as context for exploring cost of quality in arts and cultural organisations

The Deming framework as context for exploring cost of quality in arts and cultural organisations This study explores the potential application of cost of quality programmes to non-profit Arts and Cultural Organisations (ACOs). At first, we assess the unique nature of ACO non-profit operations and propose a framework of processes using Deming's model of business operations as a guideline. We identify two typical and distinct activities, 'creative' and 'administrative', that coalesce at certain phases in the ACO operation cycle. We then examine the scope and complexities of analysing prevention, appraisal, and failure costs within our framework of ACO operations. Finally, we suggest that the application of cost of quality can significantly benefit ACOs in improving efficiencies and achieving their missions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services and Standards Inderscience Publishers

The Deming framework as context for exploring cost of quality in arts and cultural organisations

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-8849
eISSN
1740-8857
Publisher site
See Article on Publisher Site

Abstract

This study explores the potential application of cost of quality programmes to non-profit Arts and Cultural Organisations (ACOs). At first, we assess the unique nature of ACO non-profit operations and propose a framework of processes using Deming's model of business operations as a guideline. We identify two typical and distinct activities, 'creative' and 'administrative', that coalesce at certain phases in the ACO operation cycle. We then examine the scope and complexities of analysing prevention, appraisal, and failure costs within our framework of ACO operations. Finally, we suggest that the application of cost of quality can significantly benefit ACOs in improving efficiencies and achieving their missions.

Journal

International Journal of Services and StandardsInderscience Publishers

Published: Jan 1, 2006

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