Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation.
International Journal of Information Systems and Change Management – Inderscience Publishers
Published: Jan 1, 2007
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