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The complementary role of business process reengineering and information technology to total quality management practices

The complementary role of business process reengineering and information technology to total... Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Information Systems and Change Management Inderscience Publishers

The complementary role of business process reengineering and information technology to total quality management practices

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1479-3121
eISSN
1479-313X
Publisher site
See Article on Publisher Site

Abstract

Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation.

Journal

International Journal of Information Systems and Change ManagementInderscience Publishers

Published: Jan 1, 2007

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