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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1740-7494
- eISSN
- 1740-7508
- DOI
- 10.1504/EG.2011.039839
- Publisher site
- See Article on Publisher Site
Abstract
By formalising the processes related to government service provisioning, it is possible to identify best practice, rooms for improvement and potential for added service value. Work supported by ICT has the potential of increased efficiency and control, but there is also danger of locking down to a sub-optimal service delivery with low flexibility. Through experimental methods and supported by case studies, we have established a model to aid the conceptual understanding of the dynamics of modern government service delivery. In light of this model, scenarios for service-centric and citizen-centric delivery of government services are presented. The paper describes areas crucial to government service delivery and its supporting tools, methods and infrastructure for processes work in the transformational government scenario.
Journal
Electronic Government, an International Journal – Inderscience Publishers
Published: Jan 1, 2011