Requirements for successful implementation of total quality management

Requirements for successful implementation of total quality management This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organisations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following: (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organisational structure, process capability and control, employee commitment and evaluation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Technology Management Inderscience Publishers

Requirements for successful implementation of total quality management

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
0267-5730
eISSN
1741-5276
Publisher site
See Article on Publisher Site

Abstract

This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organisations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following: (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organisational structure, process capability and control, employee commitment and evaluation.

Journal

International Journal of Technology ManagementInderscience Publishers

Published: Jan 1, 1998

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