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Reconceptualising e-government as a tool of governance: the UK case

Reconceptualising e-government as a tool of governance: the UK case Despite significant investment in G2C e-government across the developed world, citizens are not engaging as enthusiastically as anticipated. Whilst earlier studies cite technophobia, the digital divide, organisational and cultural barriers, this paper proposes that under-utilisation may be a symptom of malaise in citizen-state relations. Analysing G2C e-government development in relation to governance theory within the UK context, this paper argues that the centralised, rational-goal approach may be detrimental to usage and that embracing an open systems mode of governance may accelerate development and enhance usage. This paper concludes by suggesting that the success of G2C may rely upon e-government being reconceptualised as an instrument of devolved, communitarian governance. Empirical research is advocated as a way of exploring whether shifting to an open systems mode of governance might facilitate the development of participative, user-oriented G2C and electronically enabled democracy. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Reconceptualising e-government as a tool of governance: the UK case

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
Publisher site
See Article on Publisher Site

Abstract

Despite significant investment in G2C e-government across the developed world, citizens are not engaging as enthusiastically as anticipated. Whilst earlier studies cite technophobia, the digital divide, organisational and cultural barriers, this paper proposes that under-utilisation may be a symptom of malaise in citizen-state relations. Analysing G2C e-government development in relation to governance theory within the UK context, this paper argues that the centralised, rational-goal approach may be detrimental to usage and that embracing an open systems mode of governance may accelerate development and enhance usage. This paper concludes by suggesting that the success of G2C may rely upon e-government being reconceptualised as an instrument of devolved, communitarian governance. Empirical research is advocated as a way of exploring whether shifting to an open systems mode of governance might facilitate the development of participative, user-oriented G2C and electronically enabled democracy.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2006

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