Smartness in the existing environment is required for overall growth of any country. Government is putting tremendous effort and a huge sum of money for making cities smart to achieve smartness. A very first asset that needs to be made smart is smart parking system to avoid the traffic congestion. There are many service providers which are offering smart parking services, but there is no quality of service (QoS) framework available so far. So, for a customer point of view, it is very hard to select the best service provider and gain maximum satisfaction. So, in this paper, we have designed a QoS framework which consists of 33 metrics to evaluate a smart parking service. These parameters are identified from the user as well as vendors' perspective and help to select better service provider. We have also proposed multi criteria decision making (MCDM) approach technique for order preferences by similarity to ideal solution (TOPSIS) to select best smart parking service provider based on identified QoS. We have demonstrated our approach with the help of case studies.
International Journal of Information and Decision Sciences – Inderscience Publishers
Published: Jan 1, 2020