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Quality Function Deployment (QFD) and the environment

Quality Function Deployment (QFD) and the environment This paper identifies the Quality Function Deployment (QFD) as a tool for 'eco–design' that can be used to identify customer and community needs and requirements and to evaluate and characterise them into different categories, thereby building up an overall picture of customer value. It further argues that QFD can be more effective to the extent that it incorporates green engineering objectives, because it can incorporate sustainable environmental advantages into the existing set of sustainable competitive advantages that have been determined through the conventional QFD implementation process. The paper argues that, in this way, environmental competencies can also emerge as long–term sources of value or uniqueness, and operate as barriers to imitation in guaranteeing sustainable competitive advantage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Interdisciplinary Environmental Review Inderscience Publishers

Quality Function Deployment (QFD) and the environment

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1521-0227
eISSN
2042-6992
DOI
10.1504/IER.2002.054006
Publisher site
See Article on Publisher Site

Abstract

This paper identifies the Quality Function Deployment (QFD) as a tool for 'eco–design' that can be used to identify customer and community needs and requirements and to evaluate and characterise them into different categories, thereby building up an overall picture of customer value. It further argues that QFD can be more effective to the extent that it incorporates green engineering objectives, because it can incorporate sustainable environmental advantages into the existing set of sustainable competitive advantages that have been determined through the conventional QFD implementation process. The paper argues that, in this way, environmental competencies can also emerge as long–term sources of value or uniqueness, and operate as barriers to imitation in guaranteeing sustainable competitive advantage.

Journal

Interdisciplinary Environmental ReviewInderscience Publishers

Published: Jan 1, 2002

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