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Pattern-based knowledge management for e-government service systems

Pattern-based knowledge management for e-government service systems Taking into account the wealth of e-government services and the complexity of interpreting and implementing changes in government regulations, it is highly complex to manage knowledge about e-government service systems. In this paper, we propose a novel approach to enhance knowledge management of e-government service systems that is capable of dealing with dynamic circumstances by providing knowledge to deal with the extensions or modifications that these circumstances require. We present a pattern-based framework that: 1) balances flexibility and reusability in collaborative management of complex human-supported and software-enabled e-government service systems; 2) enables knowledgeable response to dynamic circumstances by utilising design rationale knowledge. We demonstrate that such a synthesis of capabilities for collaboratively reacting to changing circumstances with knowledge to deal with them has a positive impact on the management of e-government service systems. Keywords: knowledge management; patterns; e-government. Reference to this paper should be made as follows: Apostolou, D. (2016) `Pattern-based knowledge management for e-government service systems', Int. J. Information and Decision Sciences, Vol. 8, No. 3, pp.207­226. Biographical notes: Dimitris Apostolou received his PhD in the area of knowledge-based decision support systems from School of Electrical and Computer Engineering, National Technical University of Athens, Greece after completing http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Information and Decision Sciences Inderscience Publishers

Pattern-based knowledge management for e-government service systems

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Publisher
Inderscience Publishers
Copyright
Copyright © 2016 Inderscience Enterprises Ltd.
ISSN
1756-7017
eISSN
1756-7025
DOI
10.1504/IJIDS.2016.078585
Publisher site
See Article on Publisher Site

Abstract

Taking into account the wealth of e-government services and the complexity of interpreting and implementing changes in government regulations, it is highly complex to manage knowledge about e-government service systems. In this paper, we propose a novel approach to enhance knowledge management of e-government service systems that is capable of dealing with dynamic circumstances by providing knowledge to deal with the extensions or modifications that these circumstances require. We present a pattern-based framework that: 1) balances flexibility and reusability in collaborative management of complex human-supported and software-enabled e-government service systems; 2) enables knowledgeable response to dynamic circumstances by utilising design rationale knowledge. We demonstrate that such a synthesis of capabilities for collaboratively reacting to changing circumstances with knowledge to deal with them has a positive impact on the management of e-government service systems. Keywords: knowledge management; patterns; e-government. Reference to this paper should be made as follows: Apostolou, D. (2016) `Pattern-based knowledge management for e-government service systems', Int. J. Information and Decision Sciences, Vol. 8, No. 3, pp.207­226. Biographical notes: Dimitris Apostolou received his PhD in the area of knowledge-based decision support systems from School of Electrical and Computer Engineering, National Technical University of Athens, Greece after completing

Journal

International Journal of Information and Decision SciencesInderscience Publishers

Published: Jan 1, 2016

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