Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Opportunities for emerging market LLPs to improve the service quality of automotive parts exports in post-COVID-19

Opportunities for emerging market LLPs to improve the service quality of automotive parts exports... This research article proposes the service quality measures for four automotive lead logistics providers (LLPs) to improve the parts export business based at emerging markets such as India, China and Thailand. These measures have emerged from the pre-COVID-19 perception study on service quality from 117 global automotive professionals from auto original equipment manufacturers (OEMs). Multi-criteria decision-making (MCDM) framework and questionnaire survey method was applied. It concludes with the results of different methods such as service quality (SERVQUAL), importance-performance analysis (IPA) and improvement factor (IF), to explain the significance of export business and where to improve their service quality post-COVID-19. The result shows that the service quality factors of IPA model had wide-ranging reflection for LLPs to focus in comparison with SERVQUAL and IF to gauge the perception of automotive OEMs concerning the service quality of LLPs in the industry post-COVID-19. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Enterprise Network Management Inderscience Publishers

Opportunities for emerging market LLPs to improve the service quality of automotive parts exports in post-COVID-19

Loading next page...
 
/lp/inderscience-publishers/opportunities-for-emerging-market-llps-to-improve-the-service-quality-gwg77D92Qa

References

References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.

Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1748-1252
eISSN
1748-1260
DOI
10.1504/ijenm.2022.127619
Publisher site
See Article on Publisher Site

Abstract

This research article proposes the service quality measures for four automotive lead logistics providers (LLPs) to improve the parts export business based at emerging markets such as India, China and Thailand. These measures have emerged from the pre-COVID-19 perception study on service quality from 117 global automotive professionals from auto original equipment manufacturers (OEMs). Multi-criteria decision-making (MCDM) framework and questionnaire survey method was applied. It concludes with the results of different methods such as service quality (SERVQUAL), importance-performance analysis (IPA) and improvement factor (IF), to explain the significance of export business and where to improve their service quality post-COVID-19. The result shows that the service quality factors of IPA model had wide-ranging reflection for LLPs to focus in comparison with SERVQUAL and IF to gauge the perception of automotive OEMs concerning the service quality of LLPs in the industry post-COVID-19.

Journal

International Journal of Enterprise Network ManagementInderscience Publishers

Published: Jan 1, 2022

There are no references for this article.