Informal information flow and the nature of expertise in financial services

Informal information flow and the nature of expertise in financial services In this paper, the relation between informal information flows and the nature of expertise is discussed, and illustrated with reference to the development of strategic information and communication technology innovations in retail financial services. It is argued that expertise comprises three major aspects in mutually dynamic tension (a trialectic): namely, the particular substantive content of expertise – i.e., knowledge; the influence and scope attributed to a specific body of expertise and usually realized through organizational structures – i.e., power; and the extent to which certain sorts of expertise can be exchanged in external labour or product market transactions – i.e., tradeabilify. In the light of this analysis, informal information flows are revealed as an intrinsic and essential part of expertise, necessary to establish the credibility of the knowledge offered by particular expert groups and to sustain more formal market arrangements. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Technology Management Inderscience Publishers

Informal information flow and the nature of expertise in financial services

Loading next page...
 
/lp/inderscience-publishers/informal-information-flow-and-the-nature-of-expertise-in-financial-445CgK0B0w
Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
0267-5730
eISSN
1741-5276
DOI
10.1504/IJTM.1996.025420
Publisher site
See Article on Publisher Site

Abstract

In this paper, the relation between informal information flows and the nature of expertise is discussed, and illustrated with reference to the development of strategic information and communication technology innovations in retail financial services. It is argued that expertise comprises three major aspects in mutually dynamic tension (a trialectic): namely, the particular substantive content of expertise – i.e., knowledge; the influence and scope attributed to a specific body of expertise and usually realized through organizational structures – i.e., power; and the extent to which certain sorts of expertise can be exchanged in external labour or product market transactions – i.e., tradeabilify. In the light of this analysis, informal information flows are revealed as an intrinsic and essential part of expertise, necessary to establish the credibility of the knowledge offered by particular expert groups and to sustain more formal market arrangements.

Journal

International Journal of Technology ManagementInderscience Publishers

Published: Jan 1, 1996

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month