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Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective

Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective Using electronic learning (e-learning) can enhance a civil servant's proficiency in performing quality service to civilians. However, civil servants tend to be passive adopters of innovative technology. Increasing the intention of them to adopt e-learning has the potential of improving the quality of civil services. This study proposes a research model based on the Decomposed Theory of Planned Behaviour. 416 responses were collected from four counties of Taiwan. The analysis results indicate that attitude and behavioural control have a positive effect on a civil servant's behavioural intention of adopting e-learning. However, the subjective norm has a negative effect on behavioural intention. Usefulness, compatibility, and ease of use have a positive effect on attitude. Interpersonal influence and external influence have a positive effect on the subjective norm. Self-efficacy and professional core competency have a positive effect on behavioural control. Academic and practical implications are drawn from these findings. Copyright © 2016 Inderscience Enterprises Ltd. S-Y. Hung et al. Keywords: civil servants; e-learning; e-government; DTPB; decomposed theory of planned behaviour; technology adoption. Reference to this paper should be made as follows: Hung, S-Y., Chen, C.C., Yeh, R.K-J. and Huang, L-C. (2016) `Enhancing the use of e-learning systems in the public http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective

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References (86)

Publisher
Inderscience Publishers
Copyright
Copyright © 2016 Inderscience Enterprises Ltd.
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2016.074237
Publisher site
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Abstract

Using electronic learning (e-learning) can enhance a civil servant's proficiency in performing quality service to civilians. However, civil servants tend to be passive adopters of innovative technology. Increasing the intention of them to adopt e-learning has the potential of improving the quality of civil services. This study proposes a research model based on the Decomposed Theory of Planned Behaviour. 416 responses were collected from four counties of Taiwan. The analysis results indicate that attitude and behavioural control have a positive effect on a civil servant's behavioural intention of adopting e-learning. However, the subjective norm has a negative effect on behavioural intention. Usefulness, compatibility, and ease of use have a positive effect on attitude. Interpersonal influence and external influence have a positive effect on the subjective norm. Self-efficacy and professional core competency have a positive effect on behavioural control. Academic and practical implications are drawn from these findings. Copyright © 2016 Inderscience Enterprises Ltd. S-Y. Hung et al. Keywords: civil servants; e-learning; e-government; DTPB; decomposed theory of planned behaviour; technology adoption. Reference to this paper should be made as follows: Hung, S-Y., Chen, C.C., Yeh, R.K-J. and Huang, L-C. (2016) `Enhancing the use of e-learning systems in the public

Journal

Electronic Government, an International Journal – Inderscience Publishers

Published: Jan 1, 2016

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