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Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance

Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance This article reports the conceptual design of QMM-HEI-SP: a quality management model for higher education institutions (HEIs) students' performance. This model has been theoretically founded on recommendations from the ISO 9001 IWA 2:2007 international guidelines for HEIs. Higher education services contribute to the economic and social progress of countries, and therefore, the quality control of provided services from HEIs demands a relevant group-based decision-making activity to be properly performed and supported. The QMM-HEI-SP model is represented with a system dynamics modelling approach. System dynamics models have been used previously in the literature for similar purposes, but none has been founded on the ISO 9001 IWA 2:2007 guidelines. This research, thus, review exemplary related studies, and presents the conceptual design of QMM-HEI-SP. We end the article with recommendations for its implementation as a group-based decision support system (GDSS), and for further research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Information and Decision Sciences Inderscience Publishers

Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1756-7017
eISSN
1756-7025
DOI
10.1504/IJIDS.2017.086783
Publisher site
See Article on Publisher Site

Abstract

This article reports the conceptual design of QMM-HEI-SP: a quality management model for higher education institutions (HEIs) students' performance. This model has been theoretically founded on recommendations from the ISO 9001 IWA 2:2007 international guidelines for HEIs. Higher education services contribute to the economic and social progress of countries, and therefore, the quality control of provided services from HEIs demands a relevant group-based decision-making activity to be properly performed and supported. The QMM-HEI-SP model is represented with a system dynamics modelling approach. System dynamics models have been used previously in the literature for similar purposes, but none has been founded on the ISO 9001 IWA 2:2007 guidelines. This research, thus, review exemplary related studies, and presents the conceptual design of QMM-HEI-SP. We end the article with recommendations for its implementation as a group-based decision support system (GDSS), and for further research.

Journal

International Journal of Information and Decision SciencesInderscience Publishers

Published: Jan 1, 2017

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