PurposeThis study aims to identify group structural elements that should be assessed in e-Government strategy formulation processes at local government level for service delivery in South Africa. These elements influence the success or effectiveness of the strategy formulation process.Design/methodology/approachThe theoretical framework of group structural elements by Asplund and nine other strategy formulation-related approaches are reflected upon. Weick’s approach of theory development is used to guide the theoretical analysis. A pragmatic approach is applied to conduct the empirical investigation using a case study of a digital citizen engagement project in South Africa.FindingsThe paper highlights the following group elements that influence the strategy formulation process: group member relations, degree of differentiation within the group and resources of the group. Not addressing these structural elements may result in a lack of creativity or a reluctance to participate in the context of public sector engagement.Research limitations/implicationsThe paper does not provide an exhaustive list of all aspects that necessitate assessment before and during a strategy formulation process, for example, organisational and environment structural elements.Practical implicationsAssessing group structural elements provides valuable knowledge on how to engage stakeholders in a joint problem-solving activity. This is particularly pertinent where citizen engagement is fundamental to addressing basic service delivery concerns.Originality/valueIn the South African local municipal context, there is no existing literature that discusses the need to assess group structural elements influencing the outcome of an e-Government strategy formulation process.
Transforming Government: People, Process and Policy – Emerald Publishing
Published: Mar 19, 2018
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