work StudyO&M in Service Industries

work StudyO&M in Service Industries Examines the results of a questionnaire survey undertaken toinvestigate the use of work measurement and O&M techniques in banksand building societies. Discusses the methodology of the survey and theresponses to individual questions of the questionnaire, as well as acomparison of theoretical and literature review with the empiricalstudy. Summarizes that work measurement and O&M studies are inwidespread use in UK banks and building societies, and that theimportance of such techniques is shown by the frequency of updatingsystems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

work StudyO&M in Service Industries

Work Study, Volume 40 (5): 2 – May 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0043-8022
DOI
10.1108/EUM0000000002654
Publisher site
See Article on Publisher Site

Abstract

Examines the results of a questionnaire survey undertaken toinvestigate the use of work measurement and O&M techniques in banksand building societies. Discusses the methodology of the survey and theresponses to individual questions of the questionnaire, as well as acomparison of theoretical and literature review with the empiricalstudy. Summarizes that work measurement and O&M studies are inwidespread use in UK banks and building societies, and that theimportance of such techniques is shown by the frequency of updatingsystems.

Journal

Work StudyEmerald Publishing

Published: May 1, 1991

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