Examines the results of a questionnaire survey undertaken toinvestigate the use of work measurement and O&M techniques in banksand building societies. Discusses the methodology of the survey and theresponses to individual questions of the questionnaire, as well as acomparison of theoretical and literature review with the empiricalstudy. Summarizes that work measurement and O&M studies are inwidespread use in UK banks and building societies, and that theimportance of such techniques is shown by the frequency of updatingsystems.
Work Study – Emerald Publishing
Published: May 1, 1991
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