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Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka

Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka Purpose – The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees. Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value – A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Outsourcing: An International Journal Emerald Publishing

Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka

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Publisher
Emerald Publishing
Copyright
Copyright © 2010 Emerald Group Publishing Limited. All rights reserved.
ISSN
1753-8297
DOI
10.1108/17538291011023052
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees. Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value – A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.

Journal

Strategic Outsourcing: An International JournalEmerald Publishing

Published: Feb 23, 2010

Keywords: Outsourcing; Sri Lanka; Human resource management; Employee attitudes

References