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Work organisation, bullying and intention to leave in the hospitality industry

Work organisation, bullying and intention to leave in the hospitality industry PurposeThe purpose of this paper is to examine relationships between work organisation, bullying and intention to leave (ITL) in the Australian hospitality industry, using pressure, disorganisation and regulatory failure (PDR) to measure work organisation.Design/methodology/approachCross-sectional survey data were collected from 72 workers in Australian accommodation hotels. They were aged 20-65 years (M=38.26, SD=12.60) and 57.1 per cent were female. The proposed path model was tested with the Mplus (v.7) statistical package using Hayes’ (2009) procedure for mediation analysis.FindingsThere were positive bivariate correlations between all variables. The path model indicated that disorganisation and regulatory failure had direct positive associations with bullying. Financial pressure and bullying had direct positive associations with ITL.Research limitations/implicationsThe small sample may not be representative and the cross-sectional design and self-report data risk common method variance effects and preclude attributions of causality. Future studies should use more representative samples and longitudinal designs to address common method variance issues and facilitate causal inferences.Originality/valueBullying and turnover are significant problems in the hospitality industry, but the contribution of work organisation variables is poorly understood. The present study provides promising preliminary evidence on the potential role of PDR as an antecedent of both bullying and ITL. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Employee Relations: An International Journal Emerald Publishing

Work organisation, bullying and intention to leave in the hospitality industry

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0142-5455
DOI
10.1108/ER-07-2016-0149
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to examine relationships between work organisation, bullying and intention to leave (ITL) in the Australian hospitality industry, using pressure, disorganisation and regulatory failure (PDR) to measure work organisation.Design/methodology/approachCross-sectional survey data were collected from 72 workers in Australian accommodation hotels. They were aged 20-65 years (M=38.26, SD=12.60) and 57.1 per cent were female. The proposed path model was tested with the Mplus (v.7) statistical package using Hayes’ (2009) procedure for mediation analysis.FindingsThere were positive bivariate correlations between all variables. The path model indicated that disorganisation and regulatory failure had direct positive associations with bullying. Financial pressure and bullying had direct positive associations with ITL.Research limitations/implicationsThe small sample may not be representative and the cross-sectional design and self-report data risk common method variance effects and preclude attributions of causality. Future studies should use more representative samples and longitudinal designs to address common method variance issues and facilitate causal inferences.Originality/valueBullying and turnover are significant problems in the hospitality industry, but the contribution of work organisation variables is poorly understood. The present study provides promising preliminary evidence on the potential role of PDR as an antecedent of both bullying and ITL.

Journal

Employee Relations: An International Journal – Emerald Publishing

Published: Jun 5, 2017

References

  • He just didn’t seem to understand the banter: bullying or simply establishing social cohesion?
  • The impact of role stressors on workplace bullying in both victims and perpetrators, controlling for personal vulnerability factors: a longitudinal analysis
  • The job demands-resources model and counterproductive work behaviour: the role of job-related affect
  • Workplace bullying and the employment relationship: exploring questions of prevention, control and context
  • Immigrants and natives at work: exposure to workplace bullying