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- Publisher
- Emerald Publishing
- Copyright
- © Emerald Publishing Limited
- ISSN
- 0263-2772
- DOI
- 10.1108/f-03-2020-0025
- Publisher site
- See Article on Publisher Site
Abstract
This paper aims to investigate how the students perceive the cleaning of the university, from an in-house and outsourced perspective.Design/methodology/approachThis research is based on a survey conducted in the different university buildings with a total of 240 students. The survey was then analysed through an ordinal regression.FindingsThe ordinal regression indicates a statistically significant result were student are more satisfied with the cleaning performed by the outsourced service provider.Research limitations/implicationsThe research in this paper is limited to one Swedish university. But, the overall strategies for how to organise the cleaning service at the university do address all universities. However, the research is limited and more research has to be performed.Practical implicationsThe insight the paper provides regarding how the students perceive the cleaning service at the university gives direct implications to university in relation to how to consider the cleaning service as an important factor.Originality/valueIt provides the first study from a student perspective on the question of cleaning of the university, when previous studies have indicated cleaning as an important function not least to student’s performance and academic results.
Journal
Facilities – Emerald Publishing
Published: Jun 2, 2021
Keywords: Outsourcing; Student satisfaction; In-house management; Cleaning services; FM-services; Quality in FM